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Return policy

 

RETURNS

 

Due to natural materials of use,  Your purchase is final and nonrefundable. No Product may be returned or refunded. However, if you have any issues with your items, please contact us. conodio@conodio.com

  • Refunds and Cancellations - Your purchase is final and nonrefundable. No Product may be returned or refunded.

  • Prepaid and Gift Subscriptions are one-time transactions that cannot be canceled or refunded.

  • Exchanges - We do not accept any Product exchanges.

  • Damaged Products - If the Product arrives damaged (”Damaged Product”), Company will provide a replacement product if the original (damaged) product is returned by you and received by Company OR a photograph showing damage is received by Company within a day of original shipment date.  Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with this Agreement, your sole and exclusive remedy is that we will send a replacement Product. In the event that Company is unable to provide a replacement Product or if replacement is not requested by Customer, Company may at its sole discretion elect to refund the credit card, debit card, Paypal account, or other payment method used for purchase in the original amount of the purchase. If a replacement Product is issued, we cannot guarantee that the replacement Product will contain exactly the contents or will have the same theme as the originally provided Product.

Non-returnable items:
- All of the flower & botanical arrangement items
- Custom order, Special order, Made to order item
 

If your items are eligible for a return,

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, any sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email.


Shipping
To return your product, you should mail your product to CRAFITS INC. 254 36th street Suite B442 Brooklyn NY 11232

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please using a trackable shipping service or purchasing shipping insurance to return your purchase.